Head of Service (m/f/d)

Your responsibilities

• Taking over the disciplinary and professional management as well as development of the Service division of the Business Unit Uhde of the thyssenkrupp Decarbon Technologies segment. Reporting directly to the CEO of the Business Unit, ensuring alignment with global organizational goals and standards.
• The responsibility for the Service discipline includes a dedicated sales team for Service business as well as Revamps undamp; Parts Supply, Operations undamp; Maintenance Consulting and Digital Products.
• Developing a service business concept with a portfolio of offerings that provide integrated, long-term solutions for our customers along the lifecycle of our plants.
• Capturing a highly profitable service business by strategically commercializing long term service agreements.
• Developing and incorporating digital solutions in the service offering.
• Exploiting digital solutions that tie preventive and corrective maintenance, packaging technical systems and spare part concepts, 24/7 hours service support etc.
• Seting up a field service team that carries out customer visits worldwide, present Uhde services providing qualified and committed onsite competence for all types of Uhde plants and identify/develop business opportunities.
• Ensuring a regular, closer and improved customer care and customer satisfaction through a long-term service management.
• Continuously developing our employees to have an excellent technical, methodical and leading competence in the right quantity.
• Identifying areas for improvement and drive continuous optimization efforts.
• Ensuring early development of service business concepts with new technologies through alignment with technology and innovation.
• Close collaboration with our new business sales function to ensure we sell long term service agreements with new projects.
• Managing the interface to service engineering.

Your profile

• At least 10 years of professional experience in Service business in chemical and/or energy industry.
• Degree in an engineering discipline (mechanical engineering, process engineering, chemical engineering or similar), preferably supplemented by an economic degree (MBA).
• Experience in working with corporate decision makers, contractors and internal undamp; external stakeholders.
• Proven records of leading international teams respective intercultural awareness and ability to leverage cultural differences.
• Extensive knowledge and experience with MS Office package.
• Drive and ability to work under high pressure while still meeting highest level of results.
• A strong customer orientation as well as a keen sense of interdisciplinary collaboration.
• Strong interpersonal and communication skills.
• Exceptional organization and coordination skills.
• Modern leadership style with a collaborative mindset, working on equal footing with other functions and seeing collective success as the focus of actions.
• Energetic attitude, characterized by a proactive approach and a focus on achieving results.
• Proficient in developing and motivating the team to foster high-performance outcomes.
• Ability to develop valuable relations within a complex, multicultural organization.
• Flexible and open-minded, receptive to new ideas and perspectives.
• Positive personality and optimism combined with a high level of integrity.
• Intrinsically driven - delivering results and continuously striving for personal and professional development.

Das bieten wir

• Performance-related compensation
• Attractive old-age provision models
• Groupwide learning measures
• thyssenkrupp internal health campaigns

Contact
Sven Thier
Recruiting Expert
Wir wertschätzen Vielfalt
We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.