Customer Service Agent - Operations Support
Bewerben
remote type
Vollständig vor Ort
locations
Denver
time type
Teilzeit
posted on
Vor 3 Tagen ausgeschrieben
job requisition id
JR103993
Stelleninhalte
We seek an Operations Support Agent to join our Operations Team. This position is perfect for individuals who thrive in fast-paced environments, excel at independent work, and have a strong attention to detail. As a Utility Agent, you will play a crucial role in maintaining our fleet and ensuring that our rental operations run smoothly, providing an exceptional experience for our customers from when they arrive to when they drive away.
You will:
- Efficient Fleet Management: Use the TSD application to accurately track and update vehicle statuses, ensuring cars are ready for customers or scheduled for maintenance without delay.
- Fleet Organization: Organize vehicles in assigned lot areas to ensure efficient flow, whether for rental availability, maintenance, or transport to and from overflow lots.
- Lot Signage and Organization: Maintain and update lot signage, ensuring each rental vehicle is placed in the correct location, making it easy for customers and team members to locate available cars.
- Vehicle Detailing and Preparation: Prioritize vehicle detailing needs, marking units that require cleaning or maintenance to ensure they are rental-ready for the next customer.
- Battery Assistance and Basic Maintenance: Jump-start vehicles with dead batteries or perform minor fixes to keep operations moving without interruptions.
- Key Management: Track and report any missing keys to the Fleet Manager immediately, ensuring all vehicles are accounted for and accessible.
- Vehicle Transportation: Coordinate and transport vehicles between locations, such as overflow and maintenance lots, and facilitate movement to local repair shops or auctions.
- Down Vehicle Monitoring: Tag and monitor vehicles that have been out of service for five days or longer, placing red hats on these units to mark them as non-rentable until resolved.
- Support for Ready Line & Return Service Areas: Fill in where needed in the service areas, providing break coverage or additional support during peak times to ensure smooth operations.
- Safety & Cleanliness: Uphold a safe, clean, and professional environment in the lot and service areas to maintain a positive experience for both customers and team members.
- Assist Management with Operational Needs: Be ready to assist with any additional tasks as management requests to ensure seamless rental operations and an exceptional customer experience.
Requirements
- High School Diploma or equivalent
- Valid Driver’s License
- Previous experience in a similar role is a plus but optional. We’ll provide training!
- You enjoy staying organized and ensuring things are done correctly.
- Willing to lend a hand and support the team as needed.
- A can-do approach to daily tasks and challenges.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.
Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.
Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar® - unser Premiumangebot -, und Goldcar® - die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car®, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.
Mehr Informationen unter: europcar-career.de
