Car Return Agent

Car Return Agent

Bewerben
remote type
Vollständig vor Ort
locations
Burbank
time type
Vollzeit
posted on
Gestern ausgeschrieben
job requisition id
JR104189
Stelleninhalte
We’re seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish.
As a Ready Line Agent, you will:

• Maintain a clean, organized, and presentable ready line area.
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
• Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing.
• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.
• Confirm that an adequately completed checkout slip accompanies each vehicle.
• Assist customers in locating their rental vehicle, providing help with luggage when necessary.
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
• Perform other duties as assigned to support business needs and objectives.

As a Return Agent, you will:

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
• Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.
• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
• Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
• Perform other duties as assigned to support business needs and objectives.

Requirements

• Valid Driver's License
• Top-notch people skills
• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience
• High School Diploma or equivalent

We offer:

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.
Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.
Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar® - unser Premiumangebot -, und Goldcar® - die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car®, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.
Mehr Informationen unter: europcar-career.de